Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to GoldSaarthi. We respect your privacy and are committed to protecting your business and personal data. This policy explains how we collect, use, and safeguard your data when you use our cloud-based jewellery POS and inventory management system.

2. The Data We Collect

We may collect, use, store and transfer different kinds of data which you provide to our platform:

• Identity Data: includes owner name, business name, and account role.
• Contact Data: includes billing address, email address, and telephone numbers.
• Financial Data: GSTIN and PAN details (both optional at registration).
• Operational Data: Inventory items, barcode data, purity logs, daily sales records, and your customers' contact numbers (for WhatsApp invoice delivery).

3. How We Use Your Data

We will only use your data to provide our software services. Most commonly, we use your data to:

• Register you as a new business client.
• Process and deliver your cloud-based POS capabilities.
• Store your records securely in the cloud so they are available whenever you sign in.
• Perform automated WhatsApp bill generation on your behalf.

4. Data Security

We have put in place appropriate security measures to prevent your business data from being accidentally lost, used, or accessed in an unauthorised way. Your data is stored on secure cloud servers with encryption in transit and at rest. We limit access to your data to those with a verified business need.

5. Third-Party Data Processors

We share your data only with the following trusted service providers who process it on our behalf:

• Razorpay Software Pvt. Ltd. (Bangalore) — for subscription payment processing. Razorpay's own privacy policy governs their data handling.
• Cloud hosting infrastructure — our servers run on secure cloud environments.
• We do not sell, rent, or trade your personal or business data to any other third party.

6. Data Retention

We retain your data as follows:

• Shop and account data: for the duration of your subscription, plus 90 days after account closure (to allow you to export your records).
• Transaction and billing records: 7 years, as required by the Indian GST Act and Income Tax Act.
• After the applicable retention period, your data is permanently deleted or anonymised.

7. Your Rights as Data Principal (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access: Request a copy of the personal data we hold about your account.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your account and associated data (subject to legal retention obligations).
• Withdraw consent: Withdraw your consent to data processing at any time (requires account closure).
• Grievance: File a complaint with our Grievance Officer (see Section 8).

To exercise any of these rights, email contact@goldsaarthi.com.

8. Grievance Officer

As required by the Information Technology (SPDI) Rules, 2011 and the DPDP Act, 2023, we have appointed a Grievance Officer to address your data-related complaints:

We will acknowledge your grievance within 24 hours and resolve it within 30 days of receipt.

9. Cookies and Local Storage

GoldSaarthi does not use third-party advertising or tracking cookies. We use browser local storage only to:

• Keep you securely logged in between sessions.
• Remember your language preference.
• Store a record of your consent to this privacy notice.

10. Contact

For any questions about this privacy policy or our data practices, contact our privacy team at contact@goldsaarthi.com or call +91 77190 63683.