Refund & Cancellation Policy

Last Updated: June 2026

1. No Refunds

GoldSaarthi provides a 30-day trial with full access for a one-time ₹2 activation fee. We do not offer refunds once a paid subscription (Monthly or Annual) is activated, and the ₹2 activation fee is itself non-refundable.

2. The 30-Day Trial

We strongly encourage all jewellers to fully use the 30-day trial period. Activating the trial requires a one-time ₹2 fee charged by our payment gateway to verify your account; there are no other charges during the trial. You get full access to our Essential and Premium features, including live metal rates, barcode generation, and WhatsApp billing, so you can be sure the software fits your shop before choosing a paid plan.

3. Cancellations

You may cancel your subscription at any time. If you cancel your monthly or annual subscription, your account will remain active until the end of the current billing cycle. After the cycle ends, your account will be downgraded to a restricted read-only mode, but no pro-rated refunds will be issued for the remaining time in the billing cycle.

4. Exceptional Circumstances

If you believe you have been billed in error (e.g., a duplicate charge occurred due to a bank processing failure), please contact our billing support team at billing@goldsaarthi.com within 7 days of the charge. We will investigate the transaction and, if verified as a technical error on our payment gateway, reverse the duplicate charge.